Whats expected from our hosts:
We want to give you clear guidance so you know what’s expected and you can provide a 5-star stay every time you share your home.
We ask all hosts to meet four basic requirements:
Guests like to know they can expect a consistent level of quality, no matter where they book. At the end of each stay, guests will review their experience with you, which is one of the ways we evaluate you as a host. Your overall rating is your average review score from all the guests you’ve hosted. As a host, you’ll have an opportunity to rate guests too–on their cleanliness, courteousness, and communication. Your feedback helps us ensure that guests are treating the homes they stay in as if they were their own. Guests who are consistently flagged by hosts may be subject to penalties.
Responding quickly when guests reach out shows that you’re an attentive and considerate host. How frequently and quickly you respond to reservation requests and booking inquiries is measured by your response rate. We ask hosts to respond to these types of messages within 24 hours.
We take cancellations seriously and ask all hosts to avoid cancelling on guests–their travel plans depend on it! You’ll be subject to penalties, including financial penalties, if you cancel a confirmed booking. We ask that you avoid cancelling confirmed bookings unless there are extenuating circumstances.
Acceptance of reservations:
No guest likes to have to send 4 or 5 requests to find an available place so we expect that if your calendar shows you’re free, you accept most requests. Make sure your listing’s calendar reflects the days you’re able to host. This way you’re more likely to get reservation requests that you can actually accommodate. You can use your availability settings to block time off between bookings, or to prevent requests for same-day reservations or reservations too far in the future.
Getting positive reviews:
Hosts who get great reviews tend to focus on the following: cleanliness, essential amenities, accurate listing details, smooth check-in, proactive communication, valuable pricing and flexibility.
We encourage our hosts to focus on those in order to gain positive reviews, guests confidence and boost to thier listing.